Terms & Conditions

Terms and Conditions

Effective Date: October 2, 2025

Welcome to KlientLinK, LLC. These Terms and Conditions (“Terms”) govern your use of our website, software, and services (the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

“Company,” “we,” “us,” “our” refers to KlientLinK, LLC.

“Service” means all products, software, platforms, websites, and communication tools provided by KlientLinK.

“User,” “you,” or “your” refers to anyone who accesses or uses the Service, including business subscribers and their customers.

“Subscriber” means a business or individual that enters an agreement to use the Service.

“Customer” means a patron of a Subscriber’s business who interacts with the Service.

2. Use of Service

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You are responsible for all activity that occurs under your account, including use by your employees, agents, or subcontractors.

3. User Accounts

To access certain features, you may be required to create an account. You must provide accurate information and maintain the confidentiality of your login credentials. You are responsible for any activity under your account.

4. HIPAA Compliance

For Subscribers in the medical, dental, or healthcare industries, KlientLinK provides HIPAA-compliant tools to support secure communication. However, it is the responsibility of each Subscriber to ensure that their use of the Service complies with HIPAA and other applicable regulations.

5. Fees and Payments

Subscription fees, pricing plans, and billing schedules are outlined on our website or your service agreement. All fees are non-refundable except as required by law. Failure to pay may result in suspension or termination of the Service.

6. Intellectual Property

All content, software, and technology within the Service are owned by KlientLinK, LLC or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes. You may not copy, reverse-engineer, or resell the Service.

7. Communications and Messaging

KlientLinK provides communication tools including email, SMS, phone, AI voice, and chat. By using these features, you agree that:

You have obtained all necessary consents from your customers before sending communications.

You will comply with applicable laws including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM.

You will not use the Service for spam, harassment, or unlawful messaging.

By providing your contact information to KlientLinK through any method (including but not limited to SMS, email, social media, phone call, demo scheduling, or website form), you expressly consent to receive communications from KlientLinK. These communications may include automated or AI-assisted phone calls, text messages, emails, or social media messages for both informational and marketing purposes.

You may revoke this consent at any time by following the opt-out instructions provided in the communication.

8. SMS/Messaging Program Terms

KlientLinK offers SMS and messaging programs for appointment reminders, account updates, and promotional content.

Opting In: By providing your mobile number, you agree to receive SMS messages from KlientLinK or its Subscribers.

Opting Out: You can cancel the SMS service at any time by texting “STOP” to the shortcode. Upon sending “STOP,” you will receive a confirmation message. After this, you will no longer receive SMS messages. To rejoin, sign up again as you did initially.

Help & Support: For assistance, text “HELP” or email [email protected].

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates: Standard message and data rates may apply. Message frequency varies. Contact your wireless provider for details.

Privacy: For privacy inquiries, see our Privacy Policy.

Required Disclosure:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Data Security & Privacy

We take reasonable measures to protect your data. However, no system is completely secure. By using the Service, you acknowledge these risks. Please review our Privacy Policy for more details.

10. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or misuse the Service. Upon termination, your license to use the Service ends immediately.

11. Limitation of Liability

To the maximum extent permitted by law, KlientLinK, LLC is not liable for indirect, incidental, special, or consequential damages arising from your use of the Service.

12. Indemnification

You agree to indemnify and hold harmless KlientLinK, LLC from any claims, damages, or expenses arising from your use of the Service or your violation of these Terms.

13. Changes to Terms

We may update these Terms at any time. Changes will be posted on our website with the updated effective date. Continued use of the Service after changes means you accept the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.

15. Contact Us

If you have questions about these Terms, please contact us:

KlientLinK, LLC
Email: [email protected]